1Introduction
Lisaan Digital ("we," "our," or "us") is a web development agency specializing in WordPress, Elementor, and custom HTML/CSS websites for businesses of all sizes. Protecting the privacy of our clients, prospects, and website visitors is a core part of how we operate.
This Privacy Policy applies to personal information collected through our website, email communications, proposal and onboarding forms, client dashboards, and any other channel through which we interact with you in the course of providing our services. By using our website or engaging our services, you acknowledge the practices described in this policy.
2Information We Collect
We collect different categories of information depending on how you interact with us — whether you're simply browsing our website, requesting a quote, or actively working with us on a live project.
| Category | Examples |
|---|---|
| Identity & Contact Data | Full name, email address, phone number, company name, billing and mailing address |
| Project & Content Data | Website requirements, briefs, brand assets, copy, images, and feedback shared during design and development |
| Payment Data | Invoice details and billing address. Card and bank details are processed directly by our secure payment gateway and are never stored on our own servers |
| Technical Data | IP address, browser type and version, device type, operating system, referring URL, and pages viewed |
| Communication Data | Emails, WhatsApp messages, call notes, and meeting records related to your project |
| Marketing Data | Your preferences for receiving updates, offers, or newsletters from us, where you have opted in |
Information You Provide Directly
Most of the information we hold is provided directly by you — for example, when you fill out our contact form, send us a project brief, or sign a service agreement.
Information Collected Automatically
When you browse our website, certain technical information is collected automatically through cookies and similar technologies, as described in Section 4 below.
3How We Use Your Information
We use the personal information we collect for legitimate business purposes, including to:
- Prepare accurate proposals, quotations, and project timelines
- Design, develop, test, and deliver websites and related digital assets
- Communicate with you about project milestones, revisions, and approvals
- Process invoices and manage payments for services rendered
- Provide ongoing website maintenance, hosting support, and technical assistance
- Improve our website's performance, usability, and security
- Respond to inquiries, support requests, and customer service needs
- Comply with applicable legal, tax, and accounting obligations
- Send you updates, case studies, or promotional content — only where you have given consent
We do not use your personal information for any purpose that is incompatible with the reasons it was collected, without first notifying you.
5How We Disclose Information
Lisaan Digital does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share information only in the following limited circumstances:
- Service Providers: Trusted vendors who support our operations, such as web hosting providers, payment processors, and productivity tools, under confidentiality obligations
- Legal Compliance: Where required to comply with applicable law, regulation, legal process, or a valid governmental request
- Protection of Rights: To protect the rights, property, or safety of Lisaan Digital, our clients, or the public, including to prevent fraud or security incidents
- Business Transfers: In connection with a merger, acquisition, restructuring, or sale of business assets, subject to standard confidentiality safeguards
6Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, including the duration of an active client relationship. After a project concludes, certain records — such as invoices and contracts — may be retained for a longer period to meet legal, tax, or accounting requirements.
Where information is no longer needed, we securely delete or anonymize it so that it can no longer be linked to you.
7Your Privacy Rights
Depending on your location, you may have certain rights regarding the personal information we hold about you.
To exercise any of these rights, please contact us using the details in Section 13. We will respond to verifiable requests within a reasonable timeframe and in accordance with applicable law.
8Data Security
We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure hosting environments, restricted access to client data, and the use of reputable, encrypted third-party payment processors.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
9Third-Party Links & Tools
Our website and the websites we build may contain links to third-party sites, plugins, or tools that are not operated or controlled by Lisaan Digital. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policy of any third-party site or service you visit.
10Children's Privacy
Our services are intended for businesses and individuals aged 18 and above. Lisaan Digital does not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.
11International Clients
As a digital agency, Lisaan Digital works with clients across different countries. If you are located outside our primary jurisdiction, please be aware that your information may be transferred to, stored, and processed in a country with different data protection laws. Wherever your data is processed, we take appropriate steps to ensure it remains protected in accordance with this Privacy Policy.
12Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page along with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
13Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please don't hesitate to reach out to our team.
Lisaan Digital
We're happy to answer any questions about your privacy and data.